Troubleshooting

Expired certificates

Problem: ibaManagementStudio reports that the certificates have expired.

Solution: If you are using the default certificates of ibaManagementStudio, install the latest version of ibaManagementStudio. This renews the necessary certificates.

If you use your own certificates, inform your system administrator who can renew the certificates.

Duplicate ID of ibaManagementStudio Agent

Problem: ibaManagementStudio Agent is part of an image that is installed on several virtual machines. In the web client, multiple ibaManagementStudio Agents with the same ID have to be connected, which is not possible.

Solution: Before you create the images, you can delete the ID field in the JSON configuration file of ibaManagementStudio Agent. A new ID is then automatically generated when the agent application is started.

Licenses not visible in license view

Problem: The WIBU licenses do not appear in the license view of the ibaManagementStudio web client and WIBU licenses are centrally managed on a license server.

Solution: Open CodeMeter WebAdmin, e.g. via the icon in the system tray of the taskbar, and go to the license access permissions (via Configuration – Server – License Access Permissions – Mode Advanced). Check here whether access is permitted for the local host in the Global access rules and any Specific access rules.

ibaManagementStudio can only display the licenses if Localhost has access permissions.

Updates via iba cloud installer repository not possible

Problem: You do not receive any update files via the iba cloud installer repository.

Solution:

• Check whether you have agreed to the terms of use for Internet access in ibaManagementStudio Server Status.

• If strict firewall rules are used, the following hosts must be allowed:

  • https://cognito-idp.eu-central-1.amazonaws.com

  • https://cognito-identity.eu-central-1.amazonaws.com

  • https://iba-central-installer-repository-bucket-prod.s3.eu-central-1.amazonaws.com

• See also Connectivity problems when using Proxy.

Connection to WIBU gateway not possible

Problem: ibaManagementStudio Server cannot establish a connection to the WIBU gateway.

Solution:

• Check whether you have agreed to the terms of use for Internet access in ibaManagementStudio Server Status.

• If strict firewall rules are used, the following host and port must be allowed:

  http://licensegw.iba-ag.com/ using Port 443

• See also Connectivity problems when using Proxy.

Connectivity problems when using Proxy

Problem: ibaManagementStudio Server cannot establish a connection to WIBU Gateway or iba Cloud Service.

Solution:

• Check whether the required addresses are allowed through the proxy, see Updates via iba cloud installer repository not possible and Connection to WIBU gateway not possible.

• ibaManagementStudio Server uses WinHTTP for communication, but the proxy on the server system running ibaManagementStudio Server is not configured for WinHTTP.

  Run the following command in the command line: netsh winhttp set proxy proxy.company.com:8080 (Replace "proxy.company.com:8080" with the actual local proxy settings.)

  Then restart the ibaManagementStudio Server service to apply the changes.

  Check whether outbound communication is now possible.

• If a connection is still not possible, explicitly set the environment variables.

  Run the following commands in the command prompt: setx HTTP_PROXY http://proxy.company.com:8080 /M setx HTTPS_PROXY http://proxy.company.com:8080 /M (Replace "proxy.company.com:8080" with the actual local proxy settings.)

No connection between server and agent or web client

Problem: ibaManagementStudio Server cannot establish a connection to the web client or to the ibaManagementStudio Agent.

Solution: Check in the Status applications whether you have selected the network adapters (listening interface) through which the server, agent, or web client should communicate.