Data for support cases

For support cases, you can create a ZIP file in which all relevant settings and configurations of the ibaManagementStudio server and agent are saved. You can send this ZIP file to iba support for troubleshooting assistance.

You can generate data for iba support in various places.

Data for	Where to generate	Related link
ibaManagementStudio Agent	ibaManagementStudio Agent Status, local on system	see below
ibaManagementStudio Agent	in the web client under Systems and selection of a system, General information tab	General information about connected systems
ibaManagementStudio Server	ibaManagementStudio Server Status, local on system	see below
ibaManagementStudio Server	in the web client under Settings – Server configuration	Downloading a support file for server
complete iba software on connected system	in the web client under Systems and selection of a system, iba SW product tab	Information on iba software products on system level
specific iba software on connected system	in the web client under Systems and selection of a system and specific software, General tab	Software diagnostics in the web client

Creating a ZIP file for support locally

On the system that has generated the error, open the context menu of ibaManagementStudio Status by right-clicking the status icon.
Select Help and support – Save information for iba support.
Select a storage location.

The ZIP file for iba support is then be created.

Send the ZIP file to iba support.

Backup files

For support purposes, ibaManagementStudio creates backup files for each system configuration. The backup files are located in the following directory:

C:\ProgramData\iba\ibaManagementStudio\Server\Backup