Via the main menu item System, you can view the diagnostic data of the respective installed software on the software pages of a system in the General tab.

In the General tab, you can see the status of the software service and all license information about the software.

Depending on the software, there are different additional tabs. For ibaHD-Server, for example, there are the tabs Data Stores, Connections and ibaHD-API, as this information is relevant for ibaHD-Server. In the individual tabs, you can then see all HD stores, which connection ibaHD-Server has with other software (e.g. to ibaPDA), and the status of ibaHD-Server-API. For ibaPDA and ibaCapture, other tabs and information are available.

For support cases, you can create a ZIP file in which all relevant settings and configurations are saved by clicking the button <Download support file>. You can send this ZIP file to iba support for troubleshooting assistance.