Should you need support from iba, you can find all of the important information for support via the menu command Create support file… in the General tab of ibaHD Manager.

This command creates a ZIP file containing the following information:

• • All store, user and backup configurations

  • Event queries

  • HD server log files

  • Optional Windows event logs

  • Optional diagnostic data of stores from the set time period

In general, we recommend sending a current support file to our support desk if a problem occurs.