|
Error indication |
Possible cause |
Corrective action |
|---|---|---|
|
No connection to the server (GO/STOP buttons not available, red header bar in the navigation and display section) |
Service is not running Port is already being used in the network Port blocked in firewall |
Start service Change port number (Settings – Service) Release port in firewall or set permitted port (Settings – Service) |
|
No editing of the configuration possible (orange header bar in the navigation and display section) |
Edit mode inactive Server is configured by another client |
Start editing |
|
ibaDatCoordinator service cannot be started from client |
Port is already being used in the network Port blocked in firewall Service disabled in Windows service administration |
Change port number (Settings – Service) Release port in firewall or set permitted port (Settings – Service) Activate service in Windows service administration |
|
ibaDatCoordinator client cannot be started |
Client is already running in another session |
Finish process in another session or "kill" it using the task manager. |
|
Analyses with ibaAnalyzer are defective or do not work |
The executing ibaAnalyzer instance does not "know" about important settings, macros or filters, because it is executed under another user account. |
Transfer ibaAnalyzer settings from the client user account to the system account (Settings – ibaAnalyzer – <Transfer ibaAnalyzer settings>) |
|
ibaDatCoordinator does not find any DAT files |
Wrong directory path selected User account under which the ibaDatCoordinator service is running has no access authorization for the drive/directory |
Correct the path Enter login data of an authorized user for the data file directory. |
|
DB sync task fails and/or the column FILE_REFERENCE_VALID has not been created in the index table of the database |
The service is not authorized to write to the database |
If the service is running on a system account, this account should be authorized to write on the database or Disable Windows authentication and enter the credentials of an authorized user in the settings of the database connection |