If the ibaDaVIS service cannot be started correctly during installation, this may have the following causes.

Possible cause

• The system account under which ibaDaVIS service is to be started does not have sufficient permissions.

• There is a problem with the license used.

• There is a problem with the TCP/IP port used for ibaDaVIS.

Corrective action

For troubleshooting, possible causes can be localized via the log files. Open the Log Files folder under C:\ProgramData\iba\ibaDaVIS\log.

Other documentation
	Further information on creating and using service accounts can be found in the “IT security guide”. You can find the guide in the download area on the iba website or in the help center athttps://docs.iba-ag.com.

Information on the subject of licensing can be found in chapter Licensing and software maintenance.