The help menu provides information about the ibaPDA software version (Version history…), changes (Version History…) and iba contact information (Support…). In addition, it offers a user-friendly function in case you need help.

Help

This menu item opens the ibaPDA -online help.

Contact iba Support

Here, you will find the iba Customer Support and contact information for all branch offices worldwide.

Save information for iba Support

With this command, you can create a ZIP file containing the following information:

• the current project with the current layout

• a complete log directory of the server

• system information about the server

This command allows the user to gather all information relevant to the support with only one click. In general, we recommend submitting an updated support file to our support desk.

You can also create a support file via command line, e.g. by executing a script. The program ibaPdaGenerateSupportFile.exe is available for that purpose.

You will find more detailed information about how to generate a support file by command line under Support file generation via the command line.

Version history

This menu function starts the Internet file in an Web browser showing the history of the different software versions. We recommend having a look at this file after every ibaPDA update. Here, you will find interesting information about new functions, improvements and bugfixes.

Install client version from server

This command allows you to download the ibaPDA client version from the ibaPDA-Server you are currently connected to and install it on the client computer. This way, you install the appropriate client version which matches the server’s version in order to gain the best functional compliance. We recommend doing so particularly if the client version is lower than the server version.

About

Here, you’ll find relevant information about the current version of the ibaPDA software (client, server) as well as about the license number and the registered customer name.